Return and Exchange Policy - JASSFERRY
Return and Exchange Policy
Return channel
At JASSFERRY, your satisfaction is our top priority. We understand that sometimes you may need to return or exchange a product, and we are here to assist you throughout the process. Please read our return and exchange policy below for a smooth experience.
Returns
1.1. You have a period of 15 days from the date of delivery to request a return.
1.2. To initiate a return, please contact our customer service team via phone or email, stating your order number and reason for return.
1.3. Our team will guide you through the process and provide you with a return authorization number (RA#).
1.4. Ensure that the item(s) being returned are in their original condition, unused, and still in their original packaging with all accessories and accompanying documentation.
1.5. Clearly write the provided RA# on the package.
1.6. Ship the package to our designated return address using a reliable courier service. Please note that return shipping charges are generally the customer's responsibility.
1.7. Once we receive your return, we will inspect the item(s) to ensure they meet our return criteria.
1.8. If the returned item(s) meet our criteria, we will issue a refund to your original payment method within 7 days. If you prefer store credit, please let us know during the return request.
Exchanges
2.1. If you wish to exchange an item for a different size, color, or style, please follow the same steps as mentioned in the Returns section above.
2.2. During the return request, inform our customer service team about the item(s) you would like to exchange.
2.3. We will assist you in processing the exchange based on availability.
Exceptions
3.1. Certain items are non-returnable and non-refundable due to hygiene reasons or customization options. These items will be clearly mentioned on the product page or during the purchase process.
3.2. If you receive a damaged or defective item, please contact our customer service team immediately. We will swiftly assist you and provide a solution to ensure your satisfaction.
Please note:
JASSFERRY reserves the right to refuse returns or exchanges that do not meet our return criteria.
Refunds will be issued based on the original payment method used during the purchase.
If your order qualified for any promotional discounts, the refund amount may be adjusted to reflect those discounts.
Return shipping costs are generally the responsibility of the customer, except in the case of damaged or defective items.
Should you have any questions or require further assistance regarding returns and exchanges, please contact our customer service team during [Business Hours]. We are here to help and make your shopping experience as smooth as possible.
Thank you for shopping with JASSFERRY. We appreciate your support and look forward to serving you again in the future!